Frequently Asked Questions - Colonial Downs + Rosie's Gaming Emporium Frequently Asked Questions - Colonial Downs + Rosie's Gaming Emporium

Rosie's Rewards Frequently Asked Questions

You’ve Got Questions, We’ve Got Answers.

  • What is Rosie’s Rewards?

    Earn endless rewards, simply by playing your favorite game. This premier player loyalty program gives you the power to earn points at any Rosie’s property.

  • How much does it cost to join the Rosie’s Rewards Program?

    Nothing! Membership is absolutely free.

  • What are the tier levels and how do I move up the tier levels?

    Tier levels open greater levels of rewards, based on your play. You can move up to higher tiers by playing more and earning tier points. The higher your tier, the greater your rewards. Tier points are reset at the first of each year, but you’ll be upgraded to your higher tier status as soon as you earn the required point threshold.

    0-999 Points= Red Tier

    1,000-9,999 Points= Gold Tier

    10,000-24,999 Points= Diamond Tier

    25,000+= Points= Triple Crown Tier

  • What happens if I lose my Rosie’s card?

    No worries! You can receive a replacement card by stopping by the Player’s Club at your closest Rosie’s destination. Don’t forget to bring a valid photo ID. And as always, membership and re-prints are free.

  • If I lose my card, do I lose my benefits?

    No way! You keep your benefits until your card level expires. If you lose your card, visit the Rosie’s Rewards Club and show your valid photo ID to receive a replacement card.

  • How do I earn tier points and Rosie’s Rewards Dollars and what can I use them for?
    1. Insert your Rosie’s card into the game you’re playing.
    2. $10 Coin In = 1 Tier Point. The more you play, the more tier points you earn. The more tier points you earn, the higher your tier. And the higher your tier, the more benefits you enjoy.
    3. 100 Tier Points = $1 Rosie’s Rewards Dollars. Rosie’s Rewards Dollars are what you spend to get the things you enjoy. You can redeem Rosie’s Rewards Dollars at Rosie’s Kitchen, Rosie’s Gift Shop and off property at any Points Partner. It’s your choice! For example, 1000 tier points = $10 Rosie’s Rewards Dollars.
  • My Rosie’s card expired, can I still use it?

    The expiration date simply tells us that your card may not reflect your most recent tier, since you have between January 1 and December 31 of each year to earn a new tier. If your card is expired, you can also get an updated one at the Player’s Club.

  • Will my tier points and Rosie’s Reward Dollars accumulate at all Rosie’s locations?

    Absolutely! All Rosie’s locations are linked together so you can play with just one Rosie’s card to ensure all points accumulate.

  • Will Rosie’s Reward Dollars expire?

    After 90 days of inactivity, your Rosie’s Reward Dollars will expire.

  • Will a Free Play offer I receive be available to me at any Rosie’s location?

    Absolutely! Your Free Play offers are good at any Rosie’s location.

  • How do I get offers in the mail?

    You’ll get special offers in the mail based on your level of play. Remember to update your address periodically, this way you won’t miss out on any offers. You can also check your offers at any Rosie’s Rewards Kiosk.

  • Why do I need a PIN (personal identification number)?

    We value your privacy and protection. With your unique PIN, you and you alone can access your Rosie’s offers and rewards. You can also use your PIN to download your offers and rewards while you’re at your favorite game. Too add or reset your PIN, just stop by the Player’s Club.

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